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Frequently Asked Questions (FAQ)

Please note the following informations:
1. Participants with submissions (oral presentation and/or poster and application to the Hans Walter Hennicke Lecture Competition) can only attend this meeting with a Three-day pass (see also Participant fees).

2.

 Every person has to register for the conference in the congress system (Single registration); i. e.  multiple registrations of more than one person is not possible!
3. We recommend that each participant creates its own user account (with personal e-mail address) in order to register at the conference. Setting up a user account in this congress system is free of charge.
4. If you have been registered for this event by another person/useraccount, a contribution and participation in the virtual meeting can only be made via this user account

 

Registration (in two steps)

If you do not yet have a user account in the DKG congress management system, please create one (1. Step). To do so, click on the "Sign up for this event" button in the top right corner and then on the button: "I have not registered yet" and follow the instructions.
1. Step

Setting up a user account (registration in the congress management system)

Setting up a user account in this congress management system is free of charge!
After you have completed registration, we will send a link to your email address within a few minutes, with which you can confirm your user account. You will then be able to register for the events with you access data (please see 2. Step / with your e-mail address / password).
2. Step

Register for the conference

With your access data to your user account (please seee 1. Step / with your e-mail address / password), you will be able to log in to the congress management system via the event page and sign up for this event. Click on the button "Sign up for this event“ and follow the instructions

Booking / Invoices / Cancel

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How can I change the contact details or the billing address?

Please log in to your personal user account (your e-mail address / password) in the congress management system. Click on the button "Account data“. Here, you can change your contact details or your billing address.
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How can I change or cancel a registration?

In order to cancel one or more registrations, please send a short note to the DKG office by email
(congress@dkg.de), stating your concerns. Please mention your email address with which you log in to your user account. We ask you to note the cancellation periods and the cancellation fees that may be due in this context.
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Do I get a notification when I can retrieve the invoice?

As soon as the invoices have been issued, you will be notified by email. You can also inspect, download and print your invoices any time via your user account. They will be provided as PDF files.
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How can I enter a cost center for the invoice?

When registering a participant, you can enter a cost center in the section "Billing address“.
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Where can I enter my VAT identification number?

When registering a participant, you can enter the VAT identification number in the section "Billing address“.

Contact

Please have a look at the Frequently Asked Questions (FAQ); maybe you can find an  for your request there already!

We kindly ask you to contact the DKG office by email:

congress@dkg.de
 
Please note:
Contacting the office by phone if your request is urgent, as we cannot guarantee that the person who can give you an appropriate answer to your request is available.
Please call our office (Germany) at

+49 (0) 2203 989 877-0